Claims Department

Injury or damage

If you believe you have suffered a loss — whether it be a personal injury or damage to equipment — as a result of PNM's business operations, you may contact us and make a claim for compensation of your damages. PNM will investigate your claim, make a determination regarding liability and contact you regarding the outcome.

PNM is not responsible for damages it does not cause or over which it has no control. For example, PNM is usually not responsible for damages resulting from power outages or voltage fluctuation caused by weather-related conditions such as rain, lightning and wind.

Documentation

Please save any items or evidence that would help you document and prove your claim. Such items include repairs bills and receipts as well as damaged items themselves, including food, television, computers, radios and motors.

Reporting a claim

Online: You can provide your contact information and a description of the situation for which you are filing the claim via an online form.

Submit a claim online

Telephone:
(select any number from the list below)

• (505) 241-2916
• (505) 241-2982
• (505) 241-2987
• (505) 241-2972
• (505) 241-4958

If you reach voice mail, please leave your home and work phone numbers, your name and address, a brief description of the problem and a preferred time to call you back. This information will help expedite your claim request. In most cases, you will be called by the next business day to confirm that your claim information has been received.

U.S. mail: You may send a letter describing the problem to the address listed below. Please remember to include your name, address, and phone numbers so that we may respond to you.

PNM Claims Department
Alvarado Square MS 0806
Albuquerque, N.M., 87158-0806