Starting and Stopping Service

HOW TO START OR STOP SERVICE Call PNM   Sorry, we can't start or stop service via e-mail or the web.

CUSTOMER SERVICE My Home My Business Contact PNM

If you are planning to move, contact PNM Customer Care in advance so we can have the service on in your new residence by the time you move in.

Scheduling is based on availability. Please give us a call as soon as you know when you're moving.

Established Customers

If you have a good credit history with us, we will not require a deposit. If not, you will need to leave a deposit that is equal to 1½ times the highest bill experienced at the new address in the last 12 months. Normally, deposits are added to your first bill. However, the deposit will be required up front if you have an unpaid amount from a previous bill.

If your service is ever terminated, PNM may require payment of all charges prior to restoring service.

Should you become aware that you owe money on a PNM utility account, that was opened without your knowledge or authorization, we urge you to file an identity theft claim with us.

Find out how to file an identity theft claim with PNM

New Customers

If you have not previously had a PNM account in your name, you may be asked to pay a deposit. The deposit will be equal to 1½ times the highest bill experienced at your new address in the last 12 months.