News Release

Dec. 23, 2015
PNM Urges Residents to Prepare for Winter Storms

Customers can stay safe by planning ahead and knowing potential dangers


Albuquerque: PNM is urging customers to be prepared for situations that may arise, including the possibility of power outages, as a result of severe winter storms which are forecast to move into New Mexico this holiday weekend. PNM is closely monitoring weather conditions and has a plan in place to respond to any storm-caused outages that may occur. Snow and wind from winter storms can affect power systems and trigger power outages.

"We'll do our best to plan and prepare for potential storms, bring electricity back as safely and as quickly as possible and keep customers informed in the event an outage does happen," said Aubrey Johnson, vice president, PNM Operations. "But we'd also like to provide some tips to customers about how to stay safe and where to find information if they are affected by an outage." 

Fallen power lines are dangerous and contact with a downed line can be deadly.  If you see a fallen power line, do not touch it, stay far away and call us immediately at 1-888-DIAL-PNM (342-5766). Call 911 if there is a threat to public safety from a fallen power line.

Important: Customers who experience an outage should immediately report it to 1-888-DIAL PNM (342-5766) or at from a mobile device. Do not report outages on PNM social media.

Be prepared

Here are some tips to keep you prepared during an outage:

  • Pack an emergency kit with flashlights, batteries and a battery operated radio.
  • Keep your cell phone battery charged.
  • Don't use a generator or non-electric space heaters in an unventilated area.
  • Leave refrigerator and freezer doors closed as much as possible. Food will stay frozen for 36 to 48 hours in a full freezer.
  • Check on elderly family members and neighbors who may need assistance in the event of an outage.
  • Make sure you have a key to your home in case power goes out while you're away. Your garage door opener won't open when power is out.
  • If you need to open your garage door during an outage, use the red emergency release on the opener chain track to unlock the door.

Staying informed

During an outage, PNM communicates with our customers in a variety of ways:

  • We will post updates on Facebook (PNMElectric) and Twitter (@PNMTalk) of widespread outages.
  • Sign up for outage alerts at for updates by text, email or phone when there is an outage that affects you.
  • Report an outage from your mobile device at
  • View our interactive outage map on for outage details and estimated restore times.

With headquarters in Albuquerque, PNM is the largest electricity provider in New Mexico, serving more than 500,000 customers in dozens of communities across the state. PNM is a subsidiary of PNM Resources, an energy holding company also headquartered in Albuquerque. For more information, visit