News Release

Dec. 8, 2015
Imposters Posing as PNM to Steal Customer Money

Reports of small businesses being targeted by scam


Albuquerque: PNM is urging commercial customers to be alert for another possible phone scam reported during the past few days.  Scammers have been calling small business customers claiming to be a PNM employee, threatening to disconnect service due to a past due account, and demanding an immediate payment made through a pre-paid money card.  Scammers are hoping to redeem the money on the pre-paid money card and are using a pirated PNM phone greeting to further deceive PNM customers.

"Customers have wisely recognized a scam and phoned our customer service representatives to alert them of the fraudulent activity," said Jo Ann Newton, vice president, External Affairs and Customer Service. "Our customers are savvy and questioned the validity of the scammer's demands. If something doesn't sound right, contact PNM directly. If you are asked to purchase pre-paid gift cards, it is a scam." 

This recent scam comes from a fake 1-800 number. Scammers have taken PNM's interactive voice response system prompt menu, so when customers call them back; they hear a recorded message similar to what they would experience if they called the real PNM customer service.

If you receive a call a suspicious call, hang up and call PNM using the number on your bill (1-888-DIAL-PNM). Please report fraudulent calls and scams to law enforcement. Stay safe and check with PNM before you pay.

With headquarters in Albuquerque, PNM is the largest electricity provider in New Mexico, serving more than 500,000 customers in dozens of communities across the state. PNM is a subsidiary of PNM Resources, an energy holding company also headquartered in Albuquerque. For more information, visit