News Release

July 7, 2016
Reports of PNM Customers Being Targeted by Scammers

Imposters posing as PNM to steal customers money


Albuquerque: PNM is urging customers to be alert for another possible phone scam reported during the past few days. Scammers have been calling customers claiming to be a PNM employee, threatening to disconnect service due to a past due amount, and demanding an immediate payment made through a cash card or cash payment. 

"If it doesn't feel right, or if you are being asked to wire money or purchase a prepaid gift card it's a scam and I urge customers to contact PNM for their own protection," Becky Teague, PNM Executive Director of External Affairs.

If you receive a call that seems suspicious, hang up and call PNM using the number on your bill (1-888-DIAL-PNM).

Here are some things to keep in mind:

  • Never provide your PNM account information to someone who has contacted you.  A PNM customer service representative will be able to provide you with your PNM account number and past-due amount, which will match your bill.
  • Check your bill. If you are in danger of disconnection, this will be written in bold on the front page.
  • Please report fraudulent calls and scams to law enforcement.

With headquarters in Albuquerque, PNM is the largest electricity provider in New Mexico, serving more than 500,000 customers in dozens of communities across the state. PNM is a subsidiary of PNM Resources, an energy holding company also headquartered in Albuquerque. For more information, visit