Getting Help

See how to receive assistance paying your electric bill during COVID-19

The need for electricity in your home during a pandemic is critical, especially with furloughs, reduced household budgets, online schooling, keeping cool during the heat of the summer, and so many people still working from home. The New Mexico Human Services Low-Income Energy Assistance Program (LIHEAP) and the PNM Good Neighbor Fund program are working together to help low-income families with as much as $550 to pay their electric bill. 

The PNM Good Neighbor Fund is an emergency assistance fund for PNM customers facing an unexpected financial hardship due to an emergency situation. The PNM Good Neighbor Fund may be able to help cover part or all of a past-due PNM bill.

Grant recipients are income-eligible with proof of a qualified emergency situation that occurred within the last six months that has caused an unexpected loss in household income.

To qualify, the current income in your household must be within the following net income guidelines:

  • Household size of 1 person = $1,595 monthly household income
  • Household size of 2 persons = $2,155 monthly household income
  • Household size of 3 persons = $2,717 monthly household income
  • Household size of 4 persons = $3,275 monthly household income
  • Household size of 5 persons = $3,835 monthly household income
  • Household size of 6 persons = $4,395 monthly household income
  • Household size of 7 persons = $4,955 monthly household income
  • Household size of 8 persons = $5,515 monthly household income

How to apply for help

  1. First, apply for help from the New Mexico Low Income Home Energy Assistance Program (LIHEAP).
  2. Apply in person at any PNM Good Neighbor Fund provider. Some locations require you make an appointment. Get information on scheduling an appointment as well as provider hours and locations state-wide
    Please note: To be seen in Albuquerque, you must call 1-844-378-5792 to schedule an appointment.
    Bring with you:
  • proof of this year's approved LIHEAP application, such as a LIHEAP approval letter or a printout from the Department of Human Services showing you have been approved for LIHEAP.
  • your current PNM bill that is 30 or more days past-due;
  • proof of income for everyone in the home, including a bank statement with monthly deposits listed; 
  • valid ID for everyone in the home: picture ID for adults and birth certificate, shot records, school ID, or Medicaid card for children. 
  • paperwork showing proof of the financial hardship that occurred within the last six months, such medical bills, mortgage statements, etc.

If you are ill or home bound

If you are ill or home bound and cannot come in to the office, please do the following to get help from the Good Neighbor Fund:

  1. Call 1-844-378-5792 on Monday, Wednesday or Friday from 8:00 am to 10:30am to secure an appointment.
  2. Once you are given an appointment, please gather the required documents that the representative at Good Neighbor Fund needs to process your application.
  3. Hand write a note, giving a third party individual permission to apply on your behalf and sign the note.
  4. Send the third party individual with your documents, ID, and hand written note to your scheduled appointment.
  5. Once approved, the representative will give the third party individual your code slip and other important information regarding your assistance.

We are sorry, but can no longer offer faxed applications.

Still have questions? Contact us